Conflict Resolution

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Conflict Resolution is valuable skill in both your personal and professional life. This training program will focus on the following principles of conflict resolution.

  • How different personality styles impact how we handle conflict.
  • What active and reflective listening is and how to practice it.
  • Generating solutions to get to the root​ of and ease conflict.
  • Using effective communication skills to​ avoid, navigate, and defuse conflict.
  • Maintaining professionalism in the face​ of conflict.

Course Content