Cell Phones – What Not To Do

Examples

• It is bad etiquette to use your phone when assisting customers, unless required. Using a cell phone can be seen as rude and/or unprofessional.
• If you must take a call or send a text, apologize and step away from the customer/co-worker to do so. These calls should be limited to those that may be considered very important or an emergency.
• Your focus should be on quality customer service, work ethic, and making a positive impression.
• Using your cell phone could also distract you from completing your daily tasks.
• Using your cell phone at work could be considered time theft which could lead to dismissal from your job.
• Keep your cellphone in a location that will not tempt you to look at it. Keep your phone on silent to avoid distractions.
• Let personal calls go to voice mail.
• If you must make a call, do this on your break and in a private area.