Cell Phones – What Not To Do

Can you give examples of why using a cell phone at work may not be the best choice?
What steps you should take if you receive a call?


  • It is bad etiquette to use your phone when assisting customers, unless required. Using a cell phone can be seen as rude and/or unprofessional.
  • If you must take a call or send a text, apologize and step away from the customer/co-worker to do so. These calls should be limited to those that may be considered very important or an emergency.
  • Your focus should be on quality customer service, work ethic, and making a positive impression.
  • Using your cell phone could also distract you from completing your daily tasks.
  • Using your cell phone at work could be considered time theft which could lead to dismissal from your job.
  • Keep your cellphone in a location that will not tempt you to look at it. Keep your phone on silent to avoid distractions.
  • Let personal calls go to voice mail.
  • If you must make a call, do this on your break and in a private area.

Cell Phone: What NOT To Do – Video

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